Last Updated: 01.02.2026
These Terms & Conditions (“Terms”) govern the use of theprivehaven.ae and all services provided by The Privé Haven (“we”, “us”, “our”).
By accessing our website or using our services, you confirm that you have read, understood, and agreed to these Terms.
1. Eligibility & Age Requirements
• Users must be at least 18 years of age to access our services or make bookings.
• Certain experiences may require a higher minimum age in accordance with UAE laws or supplier policies.
• We reserve the right to request valid identification and to refuse service if eligibility requirements are not met.
2. Nature of Our Services
The Privé Haven operates as a concierge and facilitation service, assisting clients in arranging experiences, reservations, rentals, and lifestyle services through carefully selected third-party providers.
Unless explicitly stated, The Privé Haven does not own, operate, or directly control the services provided by third parties.
3. Requests, Bookings & Confirmations
• All service requests are subject to availability and confirmation.
• Prices may vary based on seasonality, demand, and supplier conditions.
• A booking is considered confirmed only once written confirmation is issued and payment requirements are fulfilled.
4. Pricing & Payments
• Prices are quoted in AED unless otherwise stated.
• Payment terms (full or partial) will be communicated prior to confirmation.
• Payments are generally non-refundable, unless explicitly agreed otherwise in writing.
We reserve the right to decline or cancel services if payment terms are not met.
5. Payment Security & Confidentiality
• Payments are processed via secure, reputable third-party payment providers.
• The Privé Haven does not store or retain full payment card details.
• While reasonable measures are taken to ensure transaction security, we are not responsible for breaches or failures occurring at the payment processor level.
6. Cancellations & Refunds
• Cancellation and refund policies are governed by the applicable third-party service provider.
• Any refunds are subject to supplier terms and may include administrative fees.
• We are not responsible for penalties or charges imposed by third parties.
7. Group Size & Guest Responsibility
• Clients must adhere to the maximum number of guests communicated at the time of booking.
• Exceeding approved guest limits may result in additional charges, service refusal, or cancellation without refund.
• The booking client assumes full responsibility for the conduct, behavior, and compliance of all guests included in the booking.
8. Client Conduct & Compliance
• Clients and their guests must comply with all UAE laws, regulations, and cultural norms.
• We reserve the right to refuse or terminate services without refund in cases of:
• Illegal activity
• Unsafe or disruptive behavior
• Harassment or misconduct
• Damage to property or reputation
Any damages caused to third-party providers will be the responsibility of the client.
9. Third-Party Providers & Liability
• We act solely as an intermediary between clients and third-party service providers.
• The Privé Haven is not liable for acts, omissions, delays, injuries, losses, or failures caused by third parties.
• We will, where appropriate, assist in facilitating communication or resolution.
10. Limitation of Liability
To the maximum extent permitted by UAE law:
• We shall not be liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
11. Fraud, Chargebacks & Disputes
• Fraudulent activity, misuse of services, or unjustified chargebacks may result in immediate termination of services.
• We reserve the right to share relevant booking and transaction information with payment processors, legal authorities, or regulatory bodies where required.
12. Force Majeure
We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, government actions, technical failures, or supplier disruptions.
13. Intellectual Property
All website content, branding, logos, text, and imagery are the exclusive property of The Privé Haven and may not be used, copied, or reproduced without written permission.
14. Photography & Marketing Use
Unless explicitly requested otherwise in writing, clients grant permission for non-identifiable photos or videos captured during experiences to be used for marketing and promotional purposes.
15. Privacy
Use of our website and services is subject to our Privacy Policy, which outlines how personal data is collected, used, and protected.
16. Governing Law & Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of UAE courts.
17. Amendments
We reserve the right to update or amend these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
18. Contact Information
For any questions regarding these Terms:
Email: concierge@theprivehaven.com